Refund Policy

Effective Date: 15th May 2026
 

With Peter Hobbs is committed to delivering professional services with clarity, fairness, and mutual respect.
 

As services are currently provided following direct enquiry, discussion, and agreement, payment arrangements, project scope, and service terms will typically be confirmed in writing before work begins.
 

Where payment is required for future services, consultations, media production, interviews, creative work, advisory services, workshops, or related professional engagements, the following refund principles will apply unless otherwise agreed in writing.
 

Because many services provided by With Peter Hobbs involve time, preparation, creative development, consultation, strategy, and customised professional work, refunds may not always be available once work has commenced.
 

If a project has not yet commenced and cancellation occurs within a reasonable timeframe, a refund may be considered, less any administrative costs, booking fees, payment processing charges, or work already undertaken.
 

Where consultation, advisory, planning, creative development, editing, scripting, filming preparation, strategy work, or other professional time has already been allocated or delivered, refunds may be reduced proportionately or may not be available.
 

For scheduled consultations, interviews, meetings, or booked service sessions, clients are encouraged to provide reasonable notice if rescheduling is required. Where sufficient notice is provided, reasonable efforts will be made to accommodate alternative arrangements.
 

If With Peter Hobbs is unable to deliver an agreed service due to unforeseen circumstances, illness, scheduling conflicts, or other reasonable factors, clients will be offered a rescheduled service, credit, or refund as appropriate.
 

Where digital content, customised deliverables, creative assets, edited media, scripts, advisory materials, or commissioned work have already been delivered, refunds will generally not be available unless required by law.
 

Nothing in this policy excludes rights or remedies available under Australian Consumer Law.
 

If a service does not meet consumer guarantees that cannot lawfully be excluded, you may be entitled to remedies under applicable Australian legislation.
 

Refund requests or questions regarding payments should be submitted in writing via the contact details listed on this website.
 

With Peter Hobbs reserves the right to update this policy from time to time to reflect changes in services, booking arrangements, or legal obligations.
 

Contact
 

With Peter Hobbs
withpeterhobbs.com